Please email firstname.lastname@example.org if you need to cancel your class.
Drop In Classes
If you cancel more than 24 hours before the class starts you will receive a full refund, or you can transfer your booking to another class. If you cancel 24-8 hours before the class starts you can transfer your booking to another class. If there isn’t an alternative date you can do you will not receive a refund. If you cancel less than 8 hours before the class starts you will not receive a refund and you class will not be transferrable.
If you cancel 8 or more hours before the class starts the class will not be deducted from your class pass. If you cancel less than 8 hours before the class starts that class will be deducted from your class pass.
Outdoor Classes – Cancellation Due To The Weather
If we can’t go ahead with the class because it’s too rainy or stormy, we will inform you via email at least one hour before the class starts. You’ll have the option to transfer your booking over to another class or get a refund.
For all private sessions payment is required upon booking. Once your payment is received your booking will be confirmed and the date and time reserved.
If you cancel more than 7 days before your class we will try to reschedule your class. If this is not possible you will receive a refund, minus a 10% admin fee.
If you cancel less than 7 days (168 hours) before your class you will receive a 50% refund.
Private Outdoor Classes – Cancellation Due To The Weather
A little bit of rain or wind won’t stop us from having an incredible class. So we won’t cancel if the weather is a little rainy or cold (we’ll just wrap up warm and have so much fun).
But if it looks likely there may be heavy rain or strong winds, we will call you 12-16 hours beforehand, to make a decision together about whether the class should go ahead.
If you cancel after this point there will be no refund. If we decide together that the class won’t be able to go ahead you can transfer your booking over to another date at no charge, or receive a refund minus a 10% admin fee.