A 25% deposit is required to secure your booking. Once this has been paid you will receive an email confirming your booking. A second deposit of a further 25% will be payable 30 days before the event begins. The remaining balance will be due 7 days before the event. You will receive an email reminder 1 week before a payment is due. If you fail to make the requested payment on time we reserve the right to cancel your booking.
All final details including numbers, dietary requirements and meal times are to be provided no later than 30 days before the event. If the final number is less than the minimum number agreed upon when booking the payment for the minimum number agreed will still be due.
Please note, no refunds will be given for any decrease in numbers once final details have been confirmed 30 days before the event. We will do our best to accommodate any other small last minute changes up to 14 days before the event but are under no obligation to do so.
Once you have made the first deposit this is non-refundable. Once you have paid the second deposit this is also non-refundable. And once the final balance payment is made 7 days before the event there will be no refund. So in the unfortunate event that a booking has to be cancelled, regardless of the circumstances, the following charges will apply:
Cancellation more than 30 days before the retreat start date: 25% of the total event cost retained.
Cancellation between 30 – 8 days before the retreat start date: 50% of the total event cost retained.
Cancellation less than 7 days before the retreat start date: 100% of the total event cost retained (no refund).
Very rarely there may be a delay in our arrival, or we may need to cancel your booking for reasons beyond our control, such as adverse weather conditions or sudden illness. We will do our best to notify you as soon as possible and arrange a different chef, however, in the event that we must cancel, you will receive a full refund. In these circumstances, we are unable to reimburse any additional expenses that you or your guests may incur in relation to the cancelled booking.
We will endeavour to provide suitable alternative dishes for anyone with special dietary requirements or mild allergies and intolerances. However we cannot cater for severe allergies (like nut and gluten) where a trace amount may cause a reaction, as these allergens could be present in the kitchen and cause airborne contamination. Please check when anyone books for your event if they have any allergies and let us know straight away so we can determine if the catering will be suitable for them.
Hot and cold drinks are not provided and no snacks are included unless they are detailed in your booking. If you would like to add these to your order please let us know when booking.
We will not be able to do any additional cleaning or washing up beyond what is created by the meals which we are providing. Please ensure that the kitchen is clean and free from clutter and any crockery, cups etc that have been used prior to, or between meals, are also washed up or tidied away.
We plan our schedule based on the meal times you give us when booking. We understand that there may be slight changes to meal times due to other activities. However please stick to the scheduled times where possible as the quality of the meal may be affected by having to delay it. Significant delays of over 45 minutes may incur an additional cost.